OCR Form page does not have a model attached

Message

Error recognizing pdf, form page does not have a model attached.

Cause

This is usually due to unsupported pages being present in the ACORD form being passed through the OCR pipeline. The pipeline will attempt to match up the form identifier with the related OCR model, however, if the form is unsupported, no model will be present. As of 2025/01/24, the only forms officially supported in `Production` are the 2013/09 and 2017/05 ACORD versions.

Resolution

If there is a need to support a new ACORD form version, please reach out to us through the usual channels, and we'll add support for it.

Error Detail

{
  "message": "Error recognizing pdf",
  "statusCode": 400,
  "error": {
    "statusCode": 400,
    "url": "https://ocr-api.us.synstic.com/v1/step/forms/acord/types/acord-130/versions/2013-01/pages/004/analyze?orgld=62a7455b82da761fdffd54g6",
    "error": {
      "error": "Invalid",
      "message": "Form Page does not have a model attached",
      "statusCode": 400
    }
  },
  "errorMessage": "Bad Request",
  "stepType": "Destination",
  "stepName": "AcordOCR",
  "stepld": "0d69d9d9-5365-4140-801d-0018d815f2c1",
  "mapStepld": "UYUPMvmlEqU",
  "mapStepPath": "UYUPMvmlEqU",
  "mapStepType": "Step",
  "module": "Insurance"
}